I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Inform... Show Detail

Does an OTP displayed on a token have a time limit?

Please enter an OTP while it is displayed on a token for approximately 40 seconds. If the OTP has vanished from your token... Show Detail

【Online banking "Other Services"】I cannot receive SMS.

This service requires a smartphone. If you cannot receive SMS, please see the Various Procedures page and send the application form by postal mail.... Show Detail

【Online banking "Other Services"】How long will it take to complete my request?

It takes approximately one week to complete. Notification of Procedure Completion Upon completion, you will receive an E-mail titled "【SMBC Tru... Show Detail

【Online banking "Other Services"】I live overseas. Can I use the "Other Services" menu?

This service requires a smartphone. If your smartphone meets the following conditions, you can use the "Other Service" menu from overseas. Tha... Show Detail

I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail

How do I change the push notification settings on SMBC Trust Bank App?

Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Sett... Show Detail

Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?

Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers ... Show Detail

Do you have an App?

Yes. Please download from SMBC Trust Bank App. Show Detail

I am unable to sign on using biometric authentication.

Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail