Frequently Asked Questions
How do I change the push notification settings on SMBC Trust Bank App?
Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Not... Show Detail
Why has SMBC Trust Bank introduced a token-based OTP Service?
SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
How can I apply for PRESTIA Alert Services?
For how to register or update PRESTIA Alert Service, see the Various Procedures page for details. Show Detail
Is there anything I need to do when switching to a different smart phone for using the ...
When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail
I applied for a token, but was unable to receive it because it was sent by registered m...
Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's ... Show Detail
How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
How to modify when entering a wrong Transaction Information Code?
Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail
Is it possible to request a token on behalf of a family member (or friend) with an SMBC...
Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail
I want to reissue my statement(s).
For reissuing statement(s), see the Various Procedures page for details. Show Detail
Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
51-60 of Total 73