Frequently Asked Questions
If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessar... Show Detail
A PRESTIA account holder passed away. Where do I start?
Please take a moment and call the number further below. We first check the account holder of the deceased, then the depart in charge will contact you for d... Show Detail
How do I add or change my bank account application information via Internet?
You may add or change the information on your application by logging in (*) to our "Application Status Confirmation" site. The site locations vary dependin... Show Detail
Can I apply for the bank account via Internet without allowing the website to use my sm...
For the ID-Selfie application option you need to allow our website to use your smartphone camera. If you would like to avoid that, you may try our ... Show Detail
I ran out of time while trying to open an account via the Internet. What should I do?
If you ran out of time, we kindly ask you to re-enter your information from the beginning. To protect your information from the security point ... Show Detail
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