Frequently Asked Questions
Is it necessary to notify My Number even for non-resident accounts?
If your registered address is overseas and you are a non-resident, you are not required to notify your My Number. Show Detail
I want to open an account via Internet with 1 ID and Selfie, but I keep getting errors ...
Due to the brightness of the room or your network condition, your ID and selfie verification may not be completed. Please try the following. When shoot... Show Detail
I want to change T-PIN (Telephone Personal Identification Number).
How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you. ... Show Detail
Can I change profiles / make requests without coming to a branch?
Yes. Various Procedures page will guide you to the method that suits your needs. Show Detail
When do you send GLOBAL PASS® after opening an account via Internet?
GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
How does PRESTIA account work?
Watch video to find out how PRESTIA account works. *When you cannot turn the speaker on, see Using Your Accounts. Show Detail
I want to register a seal or my signature for my PRESTIA account.
For how to register a seal or your signature with us, see the Various Procedures page for details. Show Detail
I want to change my registered phone number.
How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the proce... Show Detail
How do I change account holder's name?
How to change account holder's name varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure be... Show Detail
How do I change my registered seal / signature?
For how to change your registered seal / signature, see the Various Procedures page for details. Show Detail
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