Frequently Asked Questions
I want to cancel foreign currency deposit.
"Foreign Currency Savings Deposit" above to sell foreign currency. Maturity Instruction "Automatic Renewal" Change the maturity instruction to "No Automatic Show Detail
What cases happen the difference amount between the refund is caused by cancellation by...
Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after usin... Show Detail
Can I apply for a loan if the property which I plan to purchase does not meet the Build...
We do not accept loan applications for the purchase of properties that do not meet the Building Standard Law. However, for existing non-conforming ... Show Detail
Can I have my token sent to an address that is different from my registered home address?
your mailing address. Please note that customers who have requested a change of address in the last week or so will not be able to apply for a token. Tokens Show Detail
Phone Banking. *Account numbers do not change, including an account opened when we were operating under the former bank name other than PRRESTIA Show Detail
How much is the domestic ATM fee (withdrawal / deposit)?
(or reimbursement of) ATM service fees for using ATMs at affiliated financial institutions in Japan are to change on Tuesday October 3, 2023 at 0:00. See here for Show Detail
How do I update my E-mail Address registered with PRESTIA?
GLOBAL PASS Member's Website Select Menu "Manage Services" > "Change E-mail Services" Enter new E-mail Address on E-mail Address 1 or both E-mail Address 1 and E Show Detail
For which transactions is My Number (Individual Number/ Corporate Number) required?
transactions. Mutual fund (general/special accounts) Account opening, change of address/ name Corporate account Account opening, change of address/ name Maruyu (Tax Show Detail
I see an error message when I apply for online banking "Other Services".
If you see the following authentication error when you press the "Authentication" button to apply for your documents, it may be due to the following. [E... Show Detail
"Monthly Smile" is Foreign Currency Time Deposit Monthly Interest Payment Type, which pays interest on the last business day of each month.When you open a ... Show Detail
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