Frequently Asked Questions
I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
support debit cards Some shopping sites only accept credit cards. GLOBAL PASS not available on that particular site GLOBAL PASS cannot be used for: Recurring Show Detail
Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?
, insurance, credit company or factoring company. Please contact respective company(ies) for the available financial institution options and procedures. For auto Show Detail
I have not yet registered my seal or signature with your bank. Can I make transaction/s...
/signature registration is mandatory. If you have not yet registered your seal or signature with our bank, please print out "SEAL/SIGNATURE CARD" from Various Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
GLOBAL PASS, such as a credit card. Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Savings account can be set as an account for receiving paycheck or pension as well as direct debits for public utility fees, credit card bills, life insurance Show Detail
The deposit is deducted from my account. How is it going to be refunded?
account the moment you present the card. *1 If deposit is paid in advance by other means (e.g. cash, credit card) or the actual amount spent is different, deposit Show Detail
Which airport lounges do I have access to?
SMBC Trust Bank Credit Card holders have access to lounges at major airports in Japan and Honolulu, Hawaii. For details, please see below. (Available only in Show Detail
I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...
with Visa logo which credit card companies operate in Japan (the transaction will be terminated with an error when you choose "Credit"). You can use our cash Show Detail
Do I have access to airport lounges?
SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an Show Detail
How can I apply for Priority Pass? (PRESTIA Visa PLATINUM CARD)
Please contact Platinum Card Desk (Sumitomo Mitsui Credit Card) after receiving the card. You can also request a brochure via Vpass. Note that the Priority Show Detail
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