Frequently Asked Questions
Prompted to enter 6-digit PIN at an overseas ATM.
PIN. If your 4-digit Debit PIN did not work, please try another ATM. Show Detail
How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when withdrawing from overseas ATMs. The local ATM owners may separately charge the ATM usage fee. Foreign Show Detail
Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail
GLOBAL PASS® doesn't work at overseas ATMS.
see here for details. GLOBAL PASS expired GLOBAL PASS cannot be used past the expiration date. Refer to the page here for details. The ATM managing company Show Detail
Can I make a deposit / withdrawal / domestic fund transfer (Furikomi) with coins at ATMs?
Main Branch do not accept coins. Please use an ATM located inside a SMBC branch nearby. *Will be redirected to Sumitomo Mitsui Banking Corporation site on Show Detail
I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...
Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs... Show Detail
ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account Show Detail
Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if ...
If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount and Show Detail
Where can I use my cash card? (ATM)
When using your cash card, please see below for details. When using in Japan When using Overseas Show Detail
When will domestic fund transfers by ATM be credited to the payee’s account?
Fund transfers to SMBC Trust BankFunds transferred to the Bank by 2:59 p.m. on weekdays will be processed on the same day.Funds transferred to the Bank... Show Detail
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