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Frequently Asked Questions
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Search Results: [ account ]
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I want to register a seal or my signature for my PRESTIA account.
For how to register a seal or your signature with us, see the Various Procedures page for details. Show Detail
- No：2038
- Displayed Date：2024/01/18 11:15
- Search by narrowing down Category： Seal/Signature
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If I do not register my "Status of Residence" and "Period of Stay" (Date of Expiration)...
result in the restriction of your account transactions (i.e. use of online banking services and/or use of your cash card). Should you have any questions Show Detail
- No：275
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration)
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How can I check my account status?
You can check your status via online banking. For how to check your status, please see here. *A status is shown only for PRESTIA DIGITAL GO... Show Detail
- No：1688
- Displayed Date：2023/07/11 11:27
- Updated DTM：2023/12/28 15:42
- Search by narrowing down Category： Gold status
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I want to open an account via Internet with 1 ID and Selfie, but I keep getting errors ...
issue persists, please open account by providing 2 ID documents for identification instead. Please see here for the details. Show Detail
- No：243
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/04/25 17:30
- Search by narrowing down Category： Open an Account
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While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from...
PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail
- No：224
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/02/26 16:20
- Search by narrowing down Category： Account for Settlement
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When I opened my account (opened before October 1, 2019), I showed my Residence Card. I...
of Expiration) of foreign resident customers. If you opened your account before that date, please show us your Residence Card again. Show Detail
- No：272
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration)
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ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account Show Detail
- No：1298
- Displayed Date：2022/05/12 09:32
- Updated DTM：2024/03/08 16:32
- Search by narrowing down Category： Refund , Trouble in Use
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Is it possible to request a token on behalf of a family member (or friend) with an SMBC...
Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on behalf Show Detail
- No：258
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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When will domestic fund transfers by ATM be credited to the payee’s account?
institutions may process the funds on the next business day depending on the "account settings of the payee" or "timing of the funds transfer". Show Detail
- No：1201
- Displayed Date：2022/03/23 15:24
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM
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The deposit is deducted from my account. How is it going to be refunded?
account the moment you present the card. *1 If deposit is paid in advance by other means (e.g. cash, credit card) or the actual amount spent is different, deposit Show Detail
- No：241
- Displayed Date：2023/05/22 08:00
- Search by narrowing down Category： Refund , Use of GLOBAL PASS®
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