Frequently Asked Questions
I want to cancel direct debit / auto debit.
To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducting Show Detail
If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total...
GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and Show Detail
For which transactions is My Number (Individual Number/ Corporate Number) required?
transactions. Mutual fund (general/special accounts) Account opening, change of address/ name Corporate account Account opening, change of address/ name Maruyu (Tax Show Detail
How can I receive a domestic fund transfer in Yen?
check your branch code from here if you need it. Account Type Futsu/普通(Savings) or Toza/当座(Checking) Account Number Your Yen Savings or Checking account Show Detail
Where can I check e-statements?
PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)
and debited from Yen Savings Account, see below. Note that the rate shown when Status is "Not Fixed" may change after the transaction is confirmed. GLOBAL Show Detail
I want to check the initial deposit information of my Foreign Currency Time Deposits.
Online banking offers the details of deposited Foreign Currency Time Deposits. Online banking Sign On>Accounts>Balance Summary Online b... Show Detail
What can I do on Online banking? (PRESTIA Online / PRESTIA Mobile / App)
below for details. List of Online banking services offered PRESTIA Online PRESTIA Mobile/App Account verification Balance Summary · Show Detail
When I enter a Transaction Signing Code, is there any chance that an error occurs becau...
Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signing Show Detail
What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction...
Banking. This is that a malicious third party rewrites the information of the bank account, and the money is transferred to the unintended account. The Transaction Show Detail
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