Frequently Asked Questions
Why do I not receive benefits even I used my GLOBAL PASS® overseas?
GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Original Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
account details (balance summary and account activities) Make transaction (domestic transfers, overseas remittance, buy/sell foreign currency, etc.) GLOBAL Show Detail
Where can I find my branch name?
You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu &... Show Detail
What information is required to receive foreign currency transfers?
Beneficiary Account Number Branch Code (3 digits) + 8 digit PRESTIA MultiMoney Account Number Beneficiary Name Your name Beneficiary Address Your address Show Detail
Why do I need to notify my "Status of Residence" and "Period of Stay" (Date of Expirati...
involving the misuse of purchased accounts in which the account holders' whereabouts have become uncertain. As such, we are asking for our customers' understanding Show Detail
I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
Do I get any notification when I receive overseas remittance?
When overseas remittance (including domestic transfer in foreign currency) is deposited into your account, we send "Arrival Notice" in a sealed Show Detail
When are OECD CRS notification forms required?
submit a Self-Certification for New Accounts when opening a new account (savings account, mutual fund general accounts, etc.) and to submit a Voluntary Notification Show Detail
What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction...
Banking. This is that a malicious third party rewrites the information of the bank account, and the money is transferred to the unintended account. The Transaction Show Detail
When I enter a Transaction Signing Code, is there any chance that an error occurs becau...
Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signing Show Detail
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