I want to know when my account status will change.

The timing of status change depends on to which status your account is being upgraded. PRESTIA DIGITAL GOLD PRESTIA DIGITAL GOLD status will be Show Detail

Which IDs do I need to open an account via Internet?

Identification Verification Documents (IDs) required to open an account via Internet depends whether you apply from Smartphone or PC/tablet. Apply from Show Detail

When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail Show Detail

Can I receive foreign currency remittance with my PRESTIA account?

Yes. You can transfer funds in foreign currency to your PRESTIA account. You will be required to register My Number (Individual Number/Corporate Show Detail

Can overseas residents or foreign nationals open an account with PRESTIA?

We do not accept new account application from overseas residents. Foreign nationals, who have resident registration (or alien registration) in Show Detail

How can I check Total Average Monthly Relationship Balance of my account?

reference only. Our services and fees may vary depending on the Total Average Monthy Relationship Balance of your account. Click here to see conditions for a Show Detail

Used GLOBAL PASS® only once, but I see two transactions in Account Activity.

When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received Show Detail

Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?

Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service providers Show Detail

The deposit is deducted from my account. How is it going to be refunded?

account the moment you present the card. *1 If deposit is paid in advance by other means (e.g. cash, credit card) or the actual amount spent is different, deposit Show Detail

When will domestic fund transfers by ATM be credited to the payee’s account?

institutions may process the funds on the next business day depending on the "account settings of the payee" or "timing of the funds transfer". Show Detail