Frequently Asked Questions
I want to check my domestic transfer (Furikomi) history.
> "Accounts" > "Account Details and Activities" Online banking > "Accounts" > "Account Details and Activities" For details such as bank name, branch name or Show Detail
How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is a...
You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two busines... Show Detail
By when do I need to register my "Status of Residence" and "Period of Stay" (Date of Ex...
We are planning to put restrictions on usage of cash card, starting February 2024, two months after your Period of Stay registered with us is expir... Show Detail
I want to open an account via Internet with 1 ID and Selfie, but I keep getting errors ...
Due to the brightness of the room or your network condition, your ID and selfie verification may not be completed. Please try the following. When ... Show Detail
When will my account transactions be restricted if I do not update my "Period of Stay" ...
We are planning to put restrictions on usage of cash card, starting February 2024, two months after your Period of Stay registered with us is expir... Show Detail
Is it necessary to notify My Number even for non-resident accounts?
If your registered address is overseas and you are a non-resident, you are not required to notify your My Number. Show Detail
Are there any fees to deposit (withdraw) foreign currency cash into(from) my account?
Yes. Cash handling fee will be charged. Available CurrenciesUSD, EUR only. *No cash handling fees up to US$5,000 or €5,000 per day for PRESTIA GOLD... Show Detail
When I opened my account (opened after October 1, 2019), I registered my "Status of Res...
, please close your account. Please be informed that we are planning to put restrictions on usage of cash card, starting February 2024, if your Period of Stay is Show Detail
If I have Chinese Yuan offshore in PRESTIA MultiMoney Foreign Currency Savings account,...
(in that case, the transaction amount which is converted to Japanese Yen at the merchant will be deducted from Yen Savings account). Show Detail
How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
71-80 of Total 119