Frequently Asked Questions
Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if ...
denominated at some ATMs) (this scheme is called at D.C.C. Transaction), the transaction amount is deducted from Yen Savings account instead of PRESTIA MultiMoney Foreign Show Detail
your account. *The battery built in our token is lithium-ion. *There is no personal information contained in a token. Show Detail
Why is a transaction shown "Not Fixed" on GLOBAL PASS Member's Website?
When you withdraw cash at overseas ATMs or shop at Visa/iD merchants, the transaction will be displayed on GLOBAL PASS Member's Website Account Activities Show Detail
Can I deposit foreign currency cash into foreign currency savings deposit?
For US Dollar and Euro, you can bring notes to a branch and deposit into your account. We do not handle coins. Service Charges: There is a foreign Show Detail
Do I have access to airport lounges?
application separately, in addition to your bank account. Refer to product features and contact information here. *You don't have access to airport lounges Show Detail
By when should I deposit for direct debit / auto debit?
Foreign Currency: Once at 24:00 *Please contact directly to the billing company whether they try to debit again from your account after the debit day. Show Detail
I don't live in Japan. Can I apply for a credit card?
), which you can use at Visa merchants within Japan as well as overseas. GLOBAL PASS is available to apply even if the account holder lives abroad. Click here for Show Detail
What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
(International Bank Account Number), adopted mainly in Europe, is an international standard code which identifies country, branch, and account number of a bank account. An Show Detail
I need a copy of bankbook (tsucho).
screen. Bank Name Account Holder Name (Katakana Name) Branch Name (Branch Code) Account Type Account Number Please contact to whom you are Show Detail
Can I have a balance certificate issued?
Yes. To request a balance certificate, please contact PRESTIA Phone Banking. Contents of Balance Certificate: Bank Name Account Holder's Name Show Detail
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