You can change your address at a branch, by mail or by phone.

* If you are having difficulty changing your registered address due to the spread of COVID-19, please reach us by phone.

Branch / By mail

Please visit one of our branches,  or download "Address Change Request Form/Residential Status Change Request Form (Change Profiles and Download Forms)" from the link below, complete the form and submit it to us.

By PRESTIA Phone Banking

If you have relocated within Japan and do not have a mutual fund account, you can change your address by phone. Please contact PRESTIA Phone Banking.

* If you change your address from Japan to overseas or from overseas to Japan, please update your address at a branch or by mail.

 Customers to whom PRESTIA sent important documents by mail to registered address however they got returned to us (e.g. address unknown).

Please update your registered address at a branch or by mail. If you have relocated within Japan and do not have a mutual fund account, you can change your address by phone.

As a part of our continuous customer information management, we periodically confirm your most recent "Status of Residence" and "Period of Stay (date of Expiration)" on your Residence Card. If there is any change in the registration details regarding your period of stay etc., you will need to submit a change request as well with copies of your Residence Card (front and back) to us.
If you are not extending your "Period of Stay" as you are leaving Japan to return to your home country or relocating to another country, we will ask you to close your account before you do so.

Related information

 PRESTIA Phone Banking

In Japan

0120-110-330Available from mobile (Toll-Free)

From overseas

81-46-401-2100(Charges apply)