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I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
- No：1460
- Displayed Date：2023/01/11 09:26
- Updated DTM：2024/02/26 16:11
- Search by narrowing down Category： Service
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Where can I check e-statements?
PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
- No：1840
- Displayed Date：2023/11/02 11:29
- Updated DTM：2024/02/27 17:33
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
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I see an error message asking me to register my mobile phone number even through I had ...
When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 090/080/0... Show Detail
- No：2373
- Displayed Date：2024/04/24 10:58
- Search by narrowing down Category： Other Services
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Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail
- No：261
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/23 18:17
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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I see an error message when I apply for online banking "Other Services".
If you see the following authentication error when you press the "Authentication" button to apply for your documents, it may be due to the following. [E... Show Detail
- No：2371
- Displayed Date：2024/04/24 10:57
- Search by narrowing down Category： Other Services
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I am currently overseas. Can I apply for a token?
No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail
- No：257
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/11/07 14:51
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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Is there a fee for issuing statements?
There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-... Show Detail
- No：2148
- Displayed Date：2024/01/29 14:30
- Updated DTM：2024/02/27 17:35
- Search by narrowing down Category： Statement / Bankbook (Tsucho) , e-statement
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Can I specify the date for a domestic fund transfer?
No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on... Show Detail
- No：2766
- Displayed Date：2024/10/28 09:03
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
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I want to register an overseas payee.
How to register an overseas payee depends on your registered address and whether you have a token. See the Various Procedures page to find out the proce... Show Detail
- No：2045
- Displayed Date：2024/01/18 11:16
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency
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A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
- No：2232
- Displayed Date：2024/04/02 10:02
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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