Frequently Asked Questions
When are OECD CRS notification forms required?
number by law in the jurisdiction of residence, etc., so please bring it when you visit our branch. Please note that account may not be opened if customer cannot Show Detail
Is there a specific explanation about the object persons of foreign PEPs?
Request to Customers Those who fall under the following foreign PEPs, please make a declaration at a branch (we request you to fill out the Show Detail
I lost my Cash Card (lost or stolen).
and Verizon (landline only). *The above terms are subject to change. To reissue a GLOBAL PASS, reissuance fee will apply. Apply at a branch or call PRESTIA Show Detail
How can I early repay? How much are the fees?
branch office, or by postal mail: 5,500 yen (including tax) for each early payment Applying by telephone ("Reduced period" only): Free-of-charge *Please call the Show Detail
Can I cancel a domestic transfer (Furikomi) I made?
detail(s) such as branch name, account type or account holder's name. Receiving account was closed. The receiving bank may reject the transfer and send the Show Detail
Can overseas residents or foreign nationals open an account with PRESTIA?
status from the link above. The following customers cannot open an account online. Please contact PRESTIA Phone Banking before visiting your nearest branch Show Detail
What information is required to receive foreign currency transfers?
Beneficiary Account Number Branch Code (3 digits) + 8 digit PRESTIA MultiMoney Account Number Beneficiary Name Your name Beneficiary Address Your address Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
service. *1 Customers who opened an account on or before July 13, 2018 do not need to input a branch code. · This service may be unavailable at certain Show Detail
I am non-resident. How do I make a domestic transfer (Furikomi)?
, please make a request at a branch or by mail. When you make a request by mail, please download Domestic Transfer Application (Withdrawal) and Detailed Information Show Detail
What are the requirements to open an account via Internet?
The following individuals cannot open an account via Internet. Please contact a branch near you or 0120-504-189 (Within Japan /Toll-free). Foreign Show Detail
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