Frequently Asked Questions
What are the requirements to open an account via Internet?
To open an account via Internet, you need a domestic SMS enabled mobile phone and an e-mail address. Also, you need to meet the following general Show Detail
I have not yet registered my seal or signature with your bank. How do I place a direct ...
Procedures page and send it to us using Address Label. If any additional documents should be required, we would mail them to you upon the arrival of your Seal Show Detail
What are the conditions to apply for a Family Card?
older (high school students are eligible to apply) To issue a new Family Card, one of the following valid IDs with his/her name, date of birth, and address is Show Detail
What is Visa Secure (former name: Verified by Visa)?
your transaction by following the instructions on the screen. Additional Verification Steps Select your E-mail address registered on GLOBAL PASS Member's Show Detail
How do I check the status of my bank account application via Internet?
document and your selfie (Available only from Smartphone) Those who have uploaded two personal identification documents *Your e-mail address and the password you Show Detail
How do I add or change my bank account application information via Internet?
identification document and your selfie (Available only from Smartphone) Those who have uploaded two personal identification documents *Your e-mail address and the Show Detail
I have not yet registered my seal or signature with your bank. Can I make transaction/s...
Procedures page and send it to us using Address Label. If any additional documents should be required, we would mail them to you upon the arrival of your Seal Show Detail
What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
will be mailed to the registered address within approximately 10 days after receipt of the document. Show Detail
What information is required to receive foreign currency transfers?
Beneficiary Account Number Branch Code (3 digits) + 8 digit PRESTIA MultiMoney Account Number Beneficiary Name Your name Beneficiary Address Your address Show Detail
Can I have a balance certificate issued?
Registered Address Branch As of Date Account Type (e.g. Savings, Time Deposit) Account Number Balance Signature by Authorized Signer Language Show Detail
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