Frequently Asked Questions
How do I notify My Number (Individual Number)?
Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Show Detail
For which transactions is My Number (Individual Number/ Corporate Number) required?
The usage and implementation of My Number (Individual Number/ Corporate Number) has started from January 2016. My Number is used to efficiently Show Detail
Is it necessary to notify My Number even for non-resident accounts?
If your registered address is overseas and you are a non-resident, you are not required to notify your My Number. Show Detail
How can I check if I already notified My Number (Individual Number)?
You can check via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Online, PRE... Show Detail
I want to change my registered phone number.
How to change your registered phone number varies depending on your situation. Answer each question on the Various Procedures page to find out the Show Detail
What do I need to bring when I deposit or cash a foreign check at a branch?
applicable) Identification Verification Documents(IDs) My Number(the Individual Number) will be required for check deposit. *To notify your My Show Detail
Can I deposit or cash a foreign check at SMBC Trust Bank?
Documents(IDs) My Number(the Individual Number) will be required for check deposit. *To notify your My Number, please see here before you come to our branch Show Detail
How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have Show Detail
Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balance Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
There are two types of PIN number for GLOBAL PASS®: "Domestic Cash Card PIN" and "Debit PIN." The former is for the use of ATMs in Japan and for J Show Detail
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