Frequently Asked Questions
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Card will Show Detail
Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided wh...
A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOBAL Show Detail
Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement acco...
you use GLOBAL PASS. If you have balance in U.S. Dollar Savings Account, you need to transfer funds within your accounts by PRESTIA Online or PRESTIA Mobile Show Detail
Can I continue to use the ANA Mileage Club membership number I already have after I get...
When your ANA MILEAGE CLUB GLOBAL PASS is issued, you will receive a ANA Mileage Club membership number. If you input your current ANA Mileage Club Show Detail
When I start using my GLOBAL PASS® replacement card, do I need to reregister for GLOBAL...
No.Please check here for procedures you are required to perform after you receive a replacement card. Show Detail
My GLOBAL PASS® has expired, but I haven't received a replacement card yet.
Usually, we send a replacement card two months prior to the expiration date at the beginning of a month.If you do not receive a replacement card past the e... Show Detail
My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.
It is likely due to Dynamic Currency Conversion. Please see here. Show Detail
What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued with a fee. Please visit our branch,... Show Detail
I am planning to relocate. Can you send me a replacement card for my GLOBAL PASS® to my...
Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For ... Show Detail
My GLOBAL PASS®'s expiration date is approaching. When will I receive a replacement card?
We send a replacement card two months prior to the expiration date at the beginning of a month so that you can receive it before the expiration date. For d... Show Detail
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