My token is lost, stolen or broken.

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FAQ by Category > Internet Banking > One Time Password (OTP) / Transaction Signing Code / Token > My token is lost, stolen or broken.

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No : 263
Displayed Date : 2020/12/25 22:33
Updated DTM : 2022/05/16 09:10
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FAQ by Category > Internet Banking > One Time Password (OTP) / Transaction Signing Code / Token

Answer

Broken (Damaged)
Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile.
The token you have with you will be deactivated once you apply for Replacement Token.

Menu:Services > OTP (Replace Token)

Menu:Services > OTP (Replace Token)
Lost or Stolen
Please apply for Replacement Token immediately via PRESTIA Online / PRESTIA Mobile to protect your account.

Menu:Services > OTP (Replace Token)

Menu:Services > OTP (Replace Token)

When you cannot Sign On to PRESTIA Online / PRESTIA Mobile or do not wish to have the token reissued, please contact PRESTIA Online Helpdesk. We will deactivate / delete your token.

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