Frequently Asked Questions
Nothing appears on my token when I press the button. What would I do?
If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
A token is required when you perform certain transactions via online banking.For details on how to use your token in each menu, please see below. [How to ... Show Detail
What should I do if it becomes error, even though I enter an OTP displayed on my token ...
The time set in a token and online banking must be synchronized for a One Time Password generated by the token to be verified. Due to the nature of... Show Detail
My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail
Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail
Can I bring and use a token outside of the country temporarily after receiving in Japan?
We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail
A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
When I enter a Transaction Signing Code, is there any chance that an error occurs becau...
Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before entering a Transaction Signi... Show Detail
I just applied for a token. How long will it take to arrive?
In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
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