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- Nothing appears on my token when I press the button. What would I do?
- How do I use my token?
- What should I do if it becomes error, even though I enter an OTP displayed on my token ...
- My token is lost, stolen or broken.
- Can I have my token sent to an address that is different from my registered home address?
FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]
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Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail
- No：261
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/23 18:17
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My token is lost, stolen or broken.
Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/24 12:25
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What should I do if it becomes error, even though I enter an OTP displayed on my token ...
The time set in a token and online banking must be synchronized for a One Time Password generated by the token to be verified. Due to the nature of... Show Detail
- No：253
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/01/17 10:11
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A token is required when you perform certain transactions via online banking.For details on how to use your token in each menu, please see below. [How to ... Show Detail
- No：2233
- Displayed Date：2024/04/02 10:02
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Nothing appears on my token when I press the button. What would I do?
If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2023/10/23 18:54
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