FAQ
The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail
Why has SMBC Trust Bank introduced a token-based OTP Service?
SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
How to modify when entering a wrong Transaction Information Code?
Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail
Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update your mailin... Show Detail
Does a Transaction Information have a time limit to enter?
Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
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