One Time Password (OTP) / Transaction Signing Code | Frequently Asked Questions

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FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]

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Does a Transaction Information have a time limit to enter?

Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
- No：265
- Displayed Date：2020/12/25 22:33
Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
- No：255
- Displayed Date：2020/12/25 22:33
I am currently overseas. Can I apply for a token?

No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make a local remittance or overse... Show Detail
- No：257
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/11/07 14:51
I applied for a token, but was unable to receive it because it was sent by registered mail. What should I do?

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's designated... Show Detail
- No：262
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/08/14 12:31
Does an OTP displayed on a token have a time limit?

Please enter an OTP while it is displayed on a token for approximately 40 seconds. If the OTP has vanished from your token... Show Detail
- No：264
- Displayed Date：2020/12/25 22:33

21 - 25 of 25 Results