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FAQ within [ Internet Banking ]

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I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
- No：2047
- Displayed Date：2024/01/18 11:16
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency
Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:35
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Inform... Show Detail
- No：1702
- Displayed Date：2023/08/10 11:40
- Search by narrowing down Category： User ID / Password
Does a Transaction Signing Code displayed on a token have a time limit? Is there a way ...

A Transaction Signing Code is displayed on token for approximately 40 seconds. Please enter it on the PRESTIA Online scree... Show Detail
- No：268
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
I live overseas, so I can't receive a token. How can I make a local or overseas remitta...

We apologize for the inconvenience. Please register a payee for your remittance in advance and send funds via online banking. We apologize for t... Show Detail
- No：256
- Displayed Date：2024/12/16 09:03
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
What is PRESTIA Alert Service?

PRESTIA Alert Service is a service which sends you e-mail alerts for your cash card and/or online banking usages. Please refer to the page here for the deta... Show Detail
- No：1764
- Displayed Date：2023/10/25 16:09
- Updated DTM：2025/04/03 17:20
- Search by narrowing down Category： Alert Service
I am unable to sign on using biometric authentication.

Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail
- No：1015
- Displayed Date：2021/10/26 07:01
- Updated DTM：2024/11/18 18:38
- Search by narrowing down Category： App
What is the recommended environment for using the SMBC Trust Bank app?

Please check here for the recommended operating environment for the app. Show Detail
- No：1011
- Displayed Date：2021/10/26 06:59
- Search by narrowing down Category： App
How to modify when entering a wrong Transaction Information Code?

Each time you press the right-bottom green button, the displayed number will be deleted one by one digit. After deleting, ... Show Detail
- No：266
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Is it possible to request a token on behalf of a family member (or friend) with an SMBC...

Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail
- No：258
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token

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