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FAQ within [ Internet Banking ]

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Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:35
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
Is there anything I need to do when switching to a different smart phone for using the ...

When switching to a new mobile device, you do not have to do anything in advance on the SMBC Trust Bank app. If you intend to use biometric au... Show Detail
- No：1013
- Displayed Date：2021/10/26 07:00
- Search by narrowing down Category： App
Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
- No：255
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction...

As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail
- No：252
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On &g... Show Detail
- No：2407
- Displayed Date：2024/05/27 10:10
- Updated DTM：2025/01/15 11:36
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
How do I log out of online banking?

PRESTIA Online, PRESTIA Mobile Press Sign Off on the top right of the screen. APP Tap Sign Off button from Menu. Automatic sign-off ... Show Detail
- No：2405
- Displayed Date：2024/05/27 10:09
- Search by narrowing down Category： Sign On・Sign Off
I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail
- No：2036
- Displayed Date：2024/01/18 11:15
- Updated DTM：2024/04/04 10:19
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
How do I discard my token?

For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
- No：2017
- Displayed Date：2023/12/27 14:22
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
I want to change my User ID・password to sign on online banking.

You can change your User ID / password from the menu below. Menu > Services > Manage Information and Services Menu > Services > Manage Inform... Show Detail
- No：1702
- Displayed Date：2023/08/10 11:40
- Search by narrowing down Category： User ID / Password
I'm having trouble with online banking.

When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
- No：1362
- Displayed Date：2022/10/13 14:32
- Search by narrowing down Category： Service

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