- FAQ by Category > Internet Banking
FAQ by Category
Frequently Asked Questions
Keyword Search
Popular FAQ
FAQ within [ Internet Banking ]
-
What happens if I press the left-bottom brown button while I enter the wrong Transactio...
The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail
- No：267
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
Does a Transaction Information have a time limit to enter?
Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
- No：265
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
Does an OTP displayed on a token have a time limit?
Please enter an OTP while it is displayed on a token for approximately 40 seconds. If the OTP has vanished from your token... Show Detail
- No：264
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
For how to dispose an unnecessary token, follow the garbage and recycling rules of where you live.You do not have to return your token to us when closing y... Show Detail
- No：2017
- Displayed Date：2023/12/27 14:22
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail
- No：2071
- Displayed Date：2024/02/14 10:30
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
-
I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
- No：2047
- Displayed Date：2024/01/18 11:16
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency
-
I do not receive any notifications from SMBC Trust Bank App.
Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail
- No：1425
- Displayed Date：2022/11/07 13:06
- Search by narrowing down Category： App
-
Does SMBC Trust Bank App have push notifications?
Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail
- No：1419
- Displayed Date：2022/11/07 13:05
- Search by narrowing down Category： App
-
I'm having trouble with online banking.
When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
- No：1362
- Displayed Date：2022/10/13 14:32
- Search by narrowing down Category： Service
-
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
- No：1082
- Displayed Date：2021/12/21 17:02
- Search by narrowing down Category： Service , Personal Profiling
61-70 of Total 73