Frequently Asked Questions
I want to check my domestic transfer (Furikomi) history.
You can check the date, beneficiary, and amount of the past domestic transfers (Furikomi) via online banking as shown below. Online banking >... Show Detail
What should I do if it becomes error, even though I enter an OTP displayed on my token ...
The time set in a token and online banking must be synchronized for a One Time Password generated by the token to be verified. Due to the nature of... Show Detail
I forgot my User ID and/or password to sign on online banking.
From online banking Sign On, you can retrieve User ID and reset password. From online banking Sign On, you can retrieve User ID and reset password. Show Detail
A token is required when you perform certain transactions via online banking.For details on how to use your token in each menu, please see below. [How to ... Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
What is the maximum amount I can send overseas via online banking?
For daily limit and other details on overseas remittance, please see here. Show Detail
I am no longer able to sign on with biometric authentication after changing my Online b...
To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Me... Show Detail
What is PRESTIA Alert Service?
Please refer to the page here for the details on PRESTIA Alert Services. Show Detail
I see an error message when I apply for online banking "Other Services".
If you see the following authentication error when you press the "Authentication" button to apply for your documents, it may be due to the following. [E... Show Detail
Mobile device registration for online banking "Other Services" failed.
Please check the following You are using a browser listed on system requirements here. Mobile phone OS is the latest version. Authentication u... Show Detail
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