Frequently Asked Questions
What is the recommended environment for using the SMBC Trust Bank app?
Please check here for the recommended operating environment for the app. Show Detail
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
I do not receive any notifications from SMBC Trust Bank App.
Please check the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Note... Show Detail
I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail
Is the SMBC Trust Bank app free?
The app is free to use, but you may be charged by your telecommunications carrier when downloading and using the app (including additional charges ... Show Detail
I am unable to sign on using biometric authentication.
Please confirm if any of the following cases apply to you. The App requires you to sign on using your User ID and Password when you are signin... Show Detail
Does SMBC Trust Bank App have push notifications?
Yes. We deliver the following notifications on an irregular basis. Market Information Offers Other Information Show Detail
Does a Transaction Information have a time limit to enter?
Since a Transaction Information Code is displayed on the PRESTIA Online screen, please enter it while the session is activ... Show Detail
I'm having trouble with online banking.
When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
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