Frequently Asked Questions
How do I add or change my bank account application information via Internet?
You may add or change the information on your application by logging in (*) to our "Application Status Confirmation" site. The site locations vary dependin... Show Detail
I ran out of time while trying to open an account via the Internet. What should I do?
If you ran out of time, we kindly ask you to re-enter your information from the beginning. To protect your information from the security point ... Show Detail
Can I apply for the bank account via Internet without allowing the website to use my sm...
For the ID-Selfie application option you need to allow our website to use your smartphone camera. If you would like to avoid that, you may try our ... Show Detail
How does PRESTIA account work?
Watch video to find out how PRESTIA account works. *When you cannot turn the speaker on, see Using Your Accounts. Show Detail
When do you send GLOBAL PASS® after opening an account via Internet?
GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
I want to open an account via Internet with 1 ID and Selfie, but I keep getting errors ...
Due to the brightness of the room or your network condition, your ID and selfie verification may not be completed. Please try the following. When shoot... Show Detail
What are the tips for taking the photos of my ID and my selfie?
Refer to the followings: Place your identification document and the smartphone monitor in parallel. Shoot on a dark background. Shoot in a pla... Show Detail
How long does it take to open an account via Internet?
It usually takes 1 to 2 weeks. We send you an E-mail to notify that the account is open. Application requires modificationsWe also send an E-mai... Show Detail
How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you ha... Show Detail
To open an account, is there any fee or the minimum deposit amount?
No. There is no fee or the minimum deposit amount required to open an account. We withdraw a monthly account maintenance fee, but it is waived if you me... Show Detail
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