Frequently Asked Questions
What are the tips for taking the photos of my ID and my selfie?
Refer to the followings: Place your identification document and the smartphone monitor in parallel. Shoot on a da... Show Detail
While I make an account open application via internet, I keep getting errors upon ID-se...
You may face this issue due to the brightness of the room, the type of your mobile phone, or your network condition. If the issue persists, you ma... Show Detail
I ran out of time while trying to open an account via the Internet. What should I do?
If you ran out of time, we kindly ask you to re-enter your information from the beginning. To protect your information from the security point ... Show Detail
When are OECD CRS notification forms required?
On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail
Unfortunately, you cannot open a JOINT ACCOUNT with us. Show Detail
Can I apply for the bank account via Internet without allowing the website to use my sm...
For the ID-Selfie application option you need to allow our website to use your smartphone camera. If you would like to avoid that, you may try our ... Show Detail
Do you issue a bankbook (tsucho)?
PRESTIA does not issue a bankbook (tsucho). You can Sign On to online banking and access "Statement/Torihikizandaka-hokokusho" to view balance summary and... Show Detail
What is the deference between Yen Savings account and PRESTIA MultiMoney Yen Savings De...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail
What are the required/acceptable ID documents for account application via Internet?
They vary depending on what option you choose. Please see the followings: with a Smartphone (1 ID - Selfie option) Please... Show Detail
What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail