Frequently Asked Questions
I'm having trouble with online banking.
When you are having trouble with Sign On or online banking in general, see Help. Help is available from ? logo both before and after Sign On. PRESTIA O... Show Detail
I want to make Cross Currency Transactions.
You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
What are Cross Currency Transactions?
Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail
I want to cancel foreign currency deposit.
To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail
I want to start Foreign Currency Deposit Service.
You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail
I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
Yes. Please download from SMBC Trust Bank App. Show Detail
Can I check the current foreign currency exchange rate?
Foreign currency rates are available here. Historical exchange rates are not available. Show Detail
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