Frequently Asked Questions
What is the ATM operating hours?
The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches ... Show Detail
I live overseas, so I can't receive a token. How can I make a local or overseas remitta...
inconvenience. Please register a payee for your remittance in advance and send funds via online banking. Please see "Domestic Fund Transfer Registration" or "Overseas Show Detail
What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction...
As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail
How much is the transaction limit on Cash Card and how do I change it?
. Domestic ATM withdrawal, transfer and J-Debit limits will remain the same. If your Banking Card is a magnetic strip card with no IC chip, GLOBAL PASS IC chip and Show Detail
A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
Why has SMBC Trust Bank introduced a token-based OTP Service?
SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
For which transactions is My Number (Individual Number/ Corporate Number) required?
-exempt for disabled persons) New application, notification of changes Fund transfer to/from overseas (including overseas fund transfer payee registration) Also Show Detail
How do I update my E-mail Address registered with PRESTIA?
Service An alert E-mail will be sent for the following activities. Card Usage (withdrawal, domestic transfer, and shopping) Invalid Domestic Cash Card PIN Show Detail
What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
Bank PRESTIA uses to receive cross border transfer. Other bank codes such as IBAN, ABA, Routing Number or Sort Code are not used in Japan. An IBAN Show Detail
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