Frequently Asked Questions
What is a Transaction Authenticaion? Why has SMBC Trust Bank introduced the Transaction...
As there is the recent news, unauthorized transactions which is called the man-in-the-middle attack have occured in Intern... Show Detail
I live overseas, so I can't receive a token. How can I make a local or overseas remitta...
inconvenience. Please register a payee for your remittance in advance and send funds via online banking. Please see "Domestic Fund Transfer Registration" or "Overseas Show Detail
What is the ATM operating hours?
The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches ... Show Detail
Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement acco...
you use GLOBAL PASS. If you have balance in U.S. Dollar Savings Account, you need to transfer funds within your accounts by PRESTIA Online or PRESTIA Mobile Show Detail
Can I send foreign currency to another PRESTIA account?
Yes. Foreign currency can be sent to another PRESTIA account via online banking or PRESTIA Phone Banking.*1 Note that you need to preregister the account b... Show Detail
use token] Domestic Fund Transfer to Unregistered Payee eForm - Overseas Remittance Registration (Foreign Currency) eForm - Change Phone Number Show Detail
How long does an overseas remittance take to reach the beneficiary?
Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the Show Detail
What can I do on Online banking? (PRESTIA Online / PRESTIA Mobile / App)
You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See Show Detail
. * To transfer foreign currency in your account without converting to Yen, a service charge will apply. Show Detail
Do I get any notification when I receive overseas remittance?
When overseas remittance (including domestic transfer in foreign currency) is deposited into your account, we send "Arrival Notice" in a sealed Show Detail
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