Frequently Asked Questions
Where can I find my branch name?
You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu Show Detail
I see an error message when I apply for online banking "Other Services".
. [Error Message] If you are authenticating with a code, please check the code you have entered. If you are authenticating with a mobile device, please try again Show Detail
How can I receive a domestic fund transfer in Yen?
; Bank Name SMBC信託銀行(エスエムビーシーシンタクギンコウ) Bank Code 0300 Branch Name Name of your branch (3-digit branch code if necessary.) i.e. Hiroo 038 * You can Show Detail
[1] Account Balance Inquiries (*)If you opened your account on or after July 17, 2018, you will be prompted to enter branch code. Show Detail
certain transactons via online banking. With a token-based OTP Service, you can display a One Time Password and a Transaction Signing Code at any time, by pressing Show Detail
For which transactions is My Number (Individual Number/ Corporate Number) required?
corporations" such as kabushiki kaisha or other entities. At SMBC Trust Bank PRESTIA, customers will be asked to notify his or her My Number for the following Show Detail
I am non-resident. How do I make a domestic transfer (Furikomi)?
In accordance with Foreign Exchange and Foreign Trade Act Article 17, a non-resident customer cannot make a domestic fund transfer (unregistered pa... Show Detail
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