Frequently Asked Questions
Do I get any notification when I receive overseas remittance?
postcard to your registered address. Show Detail
My GLOBAL PASS® has expired, but I haven't received a replacement card yet.
expiration date, there are following possibilities. The post office package retention period expired. Your registered address is different from your current address Show Detail
How can I receive GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card)?
Domestic: Cash Card will be sent to your registered postal address by registered mail from VJA (Our outsourced card shipping business). This is a Show Detail
Can I have a balance certificate issued?
Registered Address Branch As of Date Account Type (e.g. Savings, Time Deposit) Account Number Balance Signature by Authorized Signer Language Show Detail
What information is required to receive foreign currency transfers?
Beneficiary Account Number Branch Code (3 digits) + 8 digit PRESTIA MultiMoney Account Number Beneficiary Name Your name Beneficiary Address Your address Show Detail
What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
will be mailed to the registered address within approximately 10 days after receipt of the document. Show Detail
I have not yet registered my seal or signature with your bank. Can I make transaction/s...
Procedures page and send it to us using Address Label. If any additional documents should be required, we would mail them to you upon the arrival of your Seal Show Detail
How do I add or change my bank account application information via Internet?
identification document and your selfie (Available only from Smartphone) Those who have uploaded two personal identification documents *Your e-mail address and the Show Detail
How do I check the status of my bank account application via Internet?
identification document and your selfie (Available only from Smartphone) Those who have uploaded two personal identification documents *Your e-mail address and the Show Detail
What is Visa Secure (former name: Verified by Visa)?
your transaction by following the instructions on the screen. Additional Verification Steps Select your E-mail address registered on GLOBAL PASS Member's Show Detail
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