Frequently Asked Questions
You can open an account via Internet (smartphone, PC or tablet). Please start your application process from here. Show Detail
How does PRESTIA account work?
Watch video to find out how PRESTIA account works. *When you cannot turn the speaker on, see Using Your Accounts. Show Detail
Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement acco...
No, you cannot use your U.S. Dollar Savings Account. The US Dollar settlement account is PRESTIA MultiMoney Foreign Currency Savings Deposit when Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Show Detail
How long does it take to open an account via Internet?
It usually takes 1 to 2 weeks. We send you an E-mail to notify that the account is open. Application requires modificationsWe also send an E-mail Show Detail
What is a monthly account maintenance fee?
Please refer to the page here for the details on the monthly account maintenance fee. Show Detail
Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balance Show Detail
How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have Show Detail
Can I send foreign currency to another PRESTIA account?
Yes. Foreign currency can be sent to another PRESTIA account via online banking or PRESTIA Phone Banking.*1 Note that you need to preregister the account Show Detail
A PRESTIA account holder passed away. Where do I start?
Please take a moment and call the number further below. We first check the account holder of the deceased, then the depart in charge will contact you for Show Detail
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