My Cash Card does not work at ATMs (magnetic strip | Frequently Asked Questions | SMBC Trust Bank

FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.) > Lost, Stolen or Damaged Cards > My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

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No : 1044
Displayed Date : 2021/11/12 11:14
Updated DTM : 2024/09/12 09:43
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My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

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FAQ by Category > Products and Services > Cash Card > Lost, Stolen or Damaged Cards

Answer

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened.

Ex.

ATM machines will not accept the card for balance inquiry or cash withdrawals
The card is rejected before entering the PIN
The card does not function occasionally

Please refer to Various Procedures page for reissue.