Frequently Asked Questions
What should I do if it becomes error, even though I enter an OTP displayed on my token ...
to change address. PRESTIA Online Helpdesk For Account Holders / Internet banking and system inquiries 0120-410-956Available from mobile (Toll Show Detail
How can I early repay? How much are the fees?
cancellation of mortgage, will be sent to obligor's registered address with PRESTIA, by postal registered mail in about 2weeks after the cancellation of mortgage. To Show Detail
Nothing appears on my token when I press the button. What would I do?
types of customers. Non-resident customers Customers who have registered an overseas address Approximate remaining battery life When the battery is Show Detail
Can I send foreign currency to another PRESTIA account?
Address Label.*2 Completion of Preregistration / Remittance It takes approximately a week upon receiving the application to complete the preregistration Show Detail
For which transactions is My Number (Individual Number/ Corporate Number) required?
transactions. Mutual fund (general/special accounts) Account opening, change of address/ name Corporate account Account opening, change of address/ name Maruyu (Tax Show Detail
When are OECD CRS notification forms required?
for Preexisting Accounts / Notification of Change in Circumstances when the jurisdiction of residence changes due to an address change, or there is a change to a Show Detail
What is the jurisdiction of tax residence?
based on that country's laws, such as having an address in that country, will be considered to be tax residents of that jurisdiction. According to Japanese income Show Detail
Which IDs do I need to open an account via Internet?
employer, which include: your full name, company name, company address, and the start date. Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
address about 10 days after we receive the documents. <Domestic Cash Card PIN> You can make changes with PRESTIA Phone Banking's interactive voice response Show Detail
I am non-resident. How do I make a domestic transfer (Furikomi)?
Confirmation Sheet on Remittance by Non-resident Customer (BY MAIL) (one sheet per beneficiary), fill them out, and mail them to us using Address Label. Note: If you Show Detail
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