Frequently Asked Questions
How can I receive GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card)?
Domestic: Cash Card will be sent to your registered postal address by registered mail from VJA (Our outsourced card shipping business). This is a Show Detail
My GLOBAL PASS® has expired, but I haven't received a replacement card yet.
expiration date, there are following possibilities. The post office package retention period expired. Your registered address is different from your current address Show Detail
Do I get any notification when I receive overseas remittance?
postcard to your registered address. Show Detail
I want to register an overseas payee.
How to register an overseas payee depends on your registered address and whether you have a token. See the Various Procedures page to find out the Show Detail
My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?
address is up to date and your card is not suspended. For details, please check here. Show Detail
I am currently overseas. Can I apply for a token?
remittance, please register the payee(s) here in advance. If your stay abroad is temporary and your registered address is within Japan, we will send the token to your Show Detail
Is it necessary to notify My Number even for non-resident accounts?
If your registered address is overseas and you are a non-resident, you are not required to notify your My Number. Show Detail
I am planning to relocate. Can you send me a replacement card for my GLOBAL PASS® to my...
Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a Show Detail
How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Show Detail
Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update Show Detail
21-30 of Total 33