Frequently Asked Questions
Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided wh...
A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOB... Show Detail
Can I transfer foreign currency to another bank in Japan?
day, approximately in one to two days. *Beneficiary bank may contact the beneficiary before depositing funds into the account. Show Detail
What is the Total Average Monthly Wealth Management Balance?
Total Average Monthly Wealth Management Balance* is the sum of the average monthly balances of each asset management product in your SMBC Trust Bank PRESTI... Show Detail
Can I have a balance certificate issued?
Yes. To request a balance certificate, please contact PRESTIA Phone Banking. Contents of Balance Certificate: Bank Name Account Holder's Name Show Detail
FATCA stands for Foreign Account Tax Compliance Act of U.S. tax laws. It is required to confirm whether the customer is "U.S. person subject to U.S Show Detail
What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
Will the overseas ATM usage fees charged by local ATM owners be reimbursed?
Account, its balance is 5,000 yen or above. When withdrawing from PRESTIA MultiMoney Foreign Currency Savings Deposit, the balance of respective currency is 5,000 Show Detail
Can I continue to use the ANA Mileage Club membership number I already have after I get...
membership number into the application form when applying, your mileage account will be integrated automatically. Customers who applied for switching to ANA MILEAGE Show Detail
I applied for a token, but was unable to receive it because it was sent by registered m...
. Please note that, to protect the security of your account, it may be necessary to cancel the token that you have applied for if it is repeatedly returned. If this Show Detail
I am non-resident. How do I make a domestic transfer (Furikomi)?
payee) using a token via online banking or at an SMBC ATM using Cash Card. To make a transfer in yen from your account to a domestic financial institution Show Detail
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