Frequently Asked Questions
Where is a PRESTIA branch near me?
To find information about branch address, business hours, and etc., please see here. Show Detail
How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits you. Show Detail
How can I check my registered address?
You can check your registered address via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Show Detail
Can I have my token sent to an address that is different from my registered home address?
For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update Show Detail
How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Show Detail
I am planning to relocate. Can you send me a replacement card for my GLOBAL PASS® to my...
Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a Show Detail
Is it necessary to notify My Number even for non-resident accounts?
If your registered address is overseas and you are a non-resident, you are not required to notify your My Number. Show Detail
I am currently overseas. Can I apply for a token?
remittance, please register the payee(s) here in advance. If your stay abroad is temporary and your registered address is within Japan, we will send the token to your Show Detail
My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?
address is up to date and your card is not suspended. For details, please check here. Show Detail
I want to register an overseas payee.
How to register an overseas payee depends on your registered address and whether you have a token. See the Various Procedures page to find out the Show Detail
1-10 of Total 33