Usually, we send a replacement card two months prior to the expiration date at the beginning of a month.
If you do not receive a replacement card past the expiration date, there are following possibilities.
- The post office package retention period expired.
- Your registered address is different from your current address.
- One of your cards is suspended, and therefore replacement cards have not been issued.
Please call PRESTIA Phone Banking to check your status.
Contact
Within Japan
0120-110-330 (toll-free)
If the above phone number is not available.
046-401-2100 (charges apply)
From overseas
81-46-401-2100 (charges apply)