Here are examples of emails we send to our customers and some of the email addresses we use.

• Product, service, campaign information and important announcements:
  info@smbctb.co.jp
• Various transaction-related notifications / PRESTIA Alert Service:
  service@smbctb.co.jp
• Customer surveys:
  survey@smbctb.co.jp / survey2@smbctb.co.jp
  • Notification of GLOBAL PASS transaction
    (EX.)
    • GLOBAL PASS Member's Website registration
    • Visa Secure Verification Code (When using online shopping)
    • Unavailable transaction
      service@smbctb.co.jp

• Actions to take when you receive a suspicious email.
  • Do not open the email and delete it.
  • If you have opened the email, do not open any URLs or attachments, and delete the email.
  • If you have clicked on a URL, do not enter any personal information such as an account number, PIN, or phone number, and delete both browser page and the email.

 If you have entered your card number or PIN into a suspicious site, please contact PRESTIA Phone Banking  immediately.