• FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.) > Open an Account > "Verification failed" during the smartphone account opening application.
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  • Displayed Date : 2025/06/11 16:23
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"Verification failed" during the smartphone account opening application.

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  • FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.) > Open an Account

Answer

  • *This guidance is for account opening with SMBC Trust Bank PRESTIA.

Please refer to the following and try again.

  • Q"Recognition error" when taking an ID photo during the smartphone account opening application.
  • Q"Recognition error" when taking a facial photo during the smartphone account opening application.