• For Customers who have updated "Status of Residence" and "Period of Stay (Date of Expiration)"

If you have received your new Residence Card, please submit images of both sides of the new Residence Card via the "Various Procedures" page .

  • For customers who are currently applying to renew Status of Residence and Period of Stay (Date of Expiration) (Temporary lifting of restrictions)

For temporary lifting of restrictions, please provide a copy of both sides of your Residence Card and one of the following documents proving that your period of stay is currently being renewed, and proceed with the procedure from the "Various Procedures" page .

Please provide one of the following documents:

  • A stamp indicating "Application in progress" on the back of your Residence Card
  • An "Application Receipt Email" issued by the Immigration Services Agency (for online applications)

Note: Temporary lifting of restrictions is only valid on the day you apply. Each time you wish to use your account during this period, please contact PRESTIA Phone Banking. After you receive your new Residence Card, please be sure to submit it to us.

How to apply for temporary lifting of restrictions:

At Branch:
If you present one of the required documents together with your Residence Card at a branch, we will verify the details and temporarily lift the restrictions on the spot.

Online Banking:
It takes about 1 to 2 weeks to confirm your information. After you receive a notification message, please contact PRESTIA Phone Banking each time you want to temporarily lift the restriction.

By Mail:
It takes about 2 weeks to confirm your documents. You will not receive an email notification upon completion. Please contact PRESTIA Phone Banking about 2 weeks after submitting your documents to confirm that the verification process has been completed. Once your documents have been confirmed, the restrictions can be temporarily lifted.

  • If you return to your home country without renewing your period of stay

Please proceed with account closure from the "Various Procedures" page