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FAQ by Category > Internet Banking > One Time Password (OTP) / Transaction Signing Code / Token > Even though I enter an OTP displayed on my token properly, it becomes an error.

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No : 253
Displayed Date : 2020/12/25 22:33
Updated DTM : 2025/12/08 11:27
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Even though I enter an OTP displayed on my token properly, it becomes an error.

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FAQ by Category > Internet Banking > One Time Password (OTP) / Transaction Signing Code / Token

Answer

Please contact PRESTIA Online Helpdesk.
If the clock embedded in the token becomes out of sync with the server, you will see an error message even if you correctly entered the OTP displayed on your token. In such a case, we will resynchronize your token so that you can use it again.