If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below.
- For SMBC Trust Bank Credit Card members
- Gold Card Desk(Sumitomo Mitsui Credit Card)
Within Japan
0120-498-012(toll-free)
Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3)
- Platinum Card Desk(Sumitomo Mitsui Credit Card)
Within Japan
0120-210-085(toll-free)
Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3)
*Please ask for an English-speaking operator.
- Emergency contact number for lost / stolen Credit Cards
Within Japan
0120-919-456(toll-free)
24 hours a day, 365 days a year
If the above phone number is not available.
06-6445-3530(charges apply)
From Overseas
81-3-6627-4067(charges apply)
24 hours a day, 365 days a year