If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running out of battery.
*The battery life for the token is approximately five years.

Customers who would like to continue to use a token after the battery in the current token runs out must apply for a new token. If the following message is displayed.

Menu:Services > OTP (Replace Token) 

Menu:Services > OTP (Replace Token) 

After you apply for a new token, it takes about one week for it to arrive.

Please be aware that we cannot accept requests for a new token from the following types of customers.

• Non-resident customers
• Customers who have registered an overseas address

• Approximate remaining battery life
  When the battery is close to running out and you push the OTP button in the lower right corner, the image in the red box to the right will be displayed before the One Time Password is displayed.
  *As the charge on the battery is used up, the display will change as follows: "bAtt 5", "bAtt 4", "bAtt 3", "bAtt 2", "bAtt 1", "bAtt 0". (The battery may suddenly run out of power without a warning.)