If you have made the deposit on the direct debit day for your SMBC Trust Bank Credit Card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD) when the auto debit/direct debit is already set, the amount will be debited at 24:00 on the direct debit day. Please check your Yen Savings Deposit account balance the following day.

Recently Applied for a Credit Card

There is a possibility that the auto debit (direct debit) payment from your account may not be completed yet. Contact the card issuer Sumitomo Mitsui Credit Card immediately for the payment.

Contact

Gold Card Desk (Sumitomo Mitsui Credit Card)

0120-498-012(Within Japan / toll-free / Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3))

Platinum Card Desk (Sumitomo Mitsui Credit Card)

0120-210-085(Within Japan / toll-free / Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3))

  • *Please ask for an English-speaking operator.