If you see the following authentication error when you press the "Authentication" button to apply for your documents, it may be due to the following.
[Error Message]
If you are authenticating with a code, please check the code you have entered.
If you are authenticating with a mobile device, please try again or re-register your device by clicking "Register" button on the home screen before trying again.
[Causes and Solutions]
| Causes | Solutions |
|---|---|
| Took more than 5 minutes to authenticate (exceeded the time limit) | Return to the application page and try the authentication again. |
| Using a web browser different from when you last registered your mobile device. |
Register your mobile device again and apply.
|
| Have changed to a new model |