If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running out of battery.
*The battery life for the token is approximately five years.

Customers who would like to continue to use a token after the battery in the current token runs out must apply for a new token. If the following message is displayed, contact the PRESTIA Online Helpdesk, we will explain the procedure for obtaining a new token. After you apply for a new token, it takes about one week for it to arrive.

Please be aware that we cannot accept requests for a new token from the following types of customers.

  • Non-resident customers
  • Customers who have registered an overseas address
  • Approximate remaining battery life
    When the battery is close to running out and you push the OTP button in the lower right corner, the image in the red box to the right will be displayed before the One Time Password is displayed.
    *As the charge on the battery is used up, the display will change as follows: "bAtt 5", "bAtt 4", "bAtt 3", "bAtt 2", "bAtt 1", "bAtt 0".
Image displayed Approximate remaining battery life bAtt 5~1 Between 3 months and very little bAtt 0 Very little time OTP button
Image displayed Approximate remaining battery life bAtt 5~1 Between 3 months and very little bAtt 0 Very little time OTP button

For inquiries, please visit our branches/mini branches , or call PRESTIA Online Helpdesk. (24 hours/day, 365 days/year)

PRESTIA Online Helpdesk

For Account Holders / Internet banking and system inquiries

0120-410-956Available from mobile (Toll-Free)

In Japan
046-401-2106(charges apply)

From overseas
81-46-401-2106(charges apply)