Please contact PRESTIA Online Helpdesk to request a replacement. Note that in some cases, a reissuance handling fee of 1,100 yen (including tax) will be required for reissuance. Your understanding is appreciated.

PRESTIA Online Helpdesk

For Account Holders / Internet banking and system inquiries

0120-410-956Available from mobile (Toll-Free)

In Japan
046-401-2106(charges apply)

From overseas
81-46-401-2106(charges apply)