Due to the brightness of the room or your network condition, your ID and selfie verification may not be completed.

Please try the following.

• When shooting an ID, place it on the dark-colored surface.
• Shoot in a place where there is natural light, in order to reduce the reflection of light.

 Depending on the model of your smartphone, you may not be able to take photos or the selfie identity verification (1ID and selfie) may not work properly.

If the issue persists, please open account by providing 2 ID documents for identification instead. Please see here  for the details.